I just had a phone call from a client who didn’t want anything from me. I did a coaching session with last week and he rang just to say thank you. How cool is that! .. well I feel pretty great about it anyway 🙂

The secret to creating happy customers

Like most ‘secrets’, this isn’t really a secret – but it is one of the most important lesson you will learn in business or in life.

Give them more or better service than they were expecting.